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Top 5 Reasons Clients Don't Come Back.

 

What creates a loyal client? 

Do you ever wonder what clients are saying behind your back?

Do you struggle with a low percentage of retention?

Have you ever done a great job on someones hair and they didn't come back?

I recently had a new client in my chair. She started singing like a canary as to why she was looking for a new stylist... again. After talking with her, I decided to ask other clients about their past experiences with other stylists. I asked the biggest question, why did you stop going to them?

Here are the main reasons clients leave your chair:

  • Rescheduling/flakiness
  • Inconsistent results
  • Running late or behind
  • Drama filled conversations
  • Never try anything different

As you know, I am a Salon Industry Coach, and this was a strong confirmation of what I teach and lecture on. 

How to combat these complaints: 

  • Rescheduling/flakiness: No matter what, do not reschedule "just because." I know some stylists commute and don't want to come in for...
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Why read my blog...who is Stacy Monroe anyway?

 

Hey guys Stacy Monroe here.

For those of you who don't know me,

First and foremost, I am a mother and grandmother. I am self made. I moved out at the age of 16, with a four week old baby in my arms and I never looked back.

Two of my daughters are Hair Stylists and for 16 years, my aunt ran my front desk before she retired. I am blessed to have them in my life and part of my business.

I am grateful, passionate, dedicated, motivated and very good at, self renewal and reinvention. 

I am a National Salon Business Building and Industry Expert. From salon start-ups to growing established salons. I help new and experienced salon owners create winning salons, with my expert business plans and innovative leading edge marketing strategies. I have 24 years of successful salon ownership under my belt. I combine artistry with dynamic professional business savvy, to help both struggling owners and successful owners who want to grow and upscale their business.

I teach hair stylist how to...

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