What creates a loyal client?
Do you ever wonder what clients are saying behind your back?
Do you struggle with a low percentage of retention?
Have you ever done a great job on someones hair and they didn't come back?
I recently had a new client in my chair. She started singing like a canary as to why she was looking for a new stylist... again. After talking with her, I decided to ask other clients about their past experiences with other stylists. I asked the biggest question, why did you stop going to them?
Here are the main reasons clients leave your chair:
As you know, I am a Salon Industry Coach, and this was a strong confirmation of what I teach and lecture on.
How to combat these complaints:
Hey guys Stacy Monroe here.
For those of you who don't know me,
First and foremost, I am a mother and grandmother. I am self made. I moved out at the age of 16, with a four week old baby in my arms and I never looked back.
Two of my daughters are Hair Stylists and for 16 years, my aunt ran my front desk before she retired. I am blessed to have them in my life and part of my business.
I am grateful, passionate, dedicated, motivated and very good at, self renewal and reinvention.
I am a National Salon Business Building and Industry Expert. From salon start-ups to growing established salons. I help new and experienced salon owners create winning salons, with my expert business plans and innovative leading edge marketing strategies. I have 24 years of successful salon ownership under my belt. I combine artistry with dynamic professional business savvy, to help both struggling owners and successful owners who want to grow and upscale their business.
I teach hair stylist how to...