What creates a loyal client?
Do you ever wonder what clients are saying behind your back?
Do you struggle with a low percentage of retention?
Have you ever done a great job on someones hair and they didn't come back?
I recently had a new client in my chair. She started singing like a canary as to why she was looking for a new stylist... again. After talking with her, I decided to ask other clients about their past experiences with other stylists. I asked the biggest question, why did you stop going to them?
Here are the main reasons clients leave your chair:
As you know, I am a Salon Industry Coach, and this was a strong confirmation of what I teach and lecture on.
How to combat these complaints: